Email templates
Customise the subject, banner, body, images, and SMS copy sent for each notification.
Global email design
Shared logo, font, and colors applied to every email. Edit on the Email design page.
Gift Order with Message
Confirmation email sent to the customer. Per-method preview covers instant, scheduled, and tracked variants.
Gift Order — Recipient
Sent to the recipient. The delivered template is the core message; fulfilled covers tracked orders only.
Gift Card with Message
Confirmation + delivery confirmation emails sent to the customer.
Gift Card with Message — Recipient
The recipient-facing gift card email. QR code can be toggled on the template.
Gift Card (no message)
Generic gift card emails — bought-without-message + redemption confirmation.
Store Credit
Sent when store credit is issued to a customer account.
Multi Gift — Customer
Lifecycle emails sent to the group-gift customer (submitted → approved/denied → processing → complete).
Multi Gift - Submitted
Sent to the customer when their group gift request has been submitted
Multi Gift - Approved
Sent to the customer when their group gift request has been approved
Multi Gift - Denied
Sent to the customer when their group gift request has been declined
Multi Gift - Confirmed
Sent to the customer when their group gift checkout is complete and the order is being processed
Multi Gift - Complete
Sent to the customer when all gifts in their group order have been delivered
Multi Gift — Admin
Lifecycle emails sent to the shop staff (placed → processing → paid → error).
Multi Gift - New Submission (Staff)
Sent to the shop when a new group gift order has been placed
Multi Gift - Confirmed (Staff)
Sent to staff contacts who follow multi-gift updates when a group gift checkout is complete and child order creation begins
Multi Gift - Payment Received (Staff)
Sent to the shop when payment for a group gift order has been received
Multi Gift - Error (Staff)
Sent to the shop admin when there is an issue with a multi-gift order